Return Policy

Store Products

If your item arrives and you decide you'd like to return it, please contact us within 14 days to arrange a return. 


Terms of return:

  • The original receipt at the price that the product was bought must be presented.

  • The item can be returned only if the original product package is intact, the product is originally sealed, never opened and never used.

  • The refund is done for the price of returned item either in cash or in the form of exchange for another product of your choice for equivalent price, based on the mutual agreement.

  • You can return the item to our offline store, its free of charge.

  • You can return the item by courier. In this case, you will be liable to cover the cost of return postage. If the incorrect item is delivered to you, or the item arrives damaged, we will reimburse your return postage costs.​

  • We also offer refunds for items that arrive defective.


  • The deposit amount paid for Masterclass registration is not refundable. 

    • The only situation when we refund deposit amount for Masterclass registration, is in the unlikely event of Masterclass cancellation by the organizers. In this situation we will notify and contact you immediately to arrange a refund for your registration deposit.

  • The remaining amount ​of Masterclass cost that is paid on the day of the event are not refundable. 

Eyelashes Extension Procedure

  • The money paid for performed eyelashes extension procedure are not refundable.